Frequently Asked Questions
Cancellation Policy
If you need to cancel or reschedule your appointment, please provide at least 3 hours’ notice so we can offer your appointment to another patient in need of care.
Please note that cancellations or missed appointments with less than 3 hours’ notice may incur a cancellation fee.
Please note that all appointments on Saturdays and those scheduled after 5:00 PM on weekdays will be privately billed.
Please also be aware that individual Dr’s may not offer bulk billing, you can check this information on their personal profile.
Bulk Billing is available for Children under 16 years age, Pensioners and Veterans Affairs patients.
Discounts for health care card holders and individuals in financial difficulty may be available. Please discuss with reception or check individual doctors’ profiles for billing policies.
Doctors review test results daily. It is important that you arrange appropriate follow-up of your results. If a result is urgent or abnormal, a member of our reception team may contact you, at your doctor’s direction, to arrange an appointment.
Patients are automatically enrolled in our recall and reminder system for services such as cervical screening, immunisations and health assessments. If you do not wish to receive these reminders, please advise your doctor or a member of our reception team.
Most medical concerns are best addressed during a consultation. However, a doctor is available during normal opening hours to provide emergency advice. Our nurses can also triage medical queries and advise you on the appropriate next step.
We welcome your feedback, concerns and suggestions. You can speak with your GP or the Practice Manager, or ask reception for a feedback form.
If you prefer to raise your concerns outside the practice, you can contact the Health and Disability Services Complaints Office (HaDSCO):
Address: GPO Box B61, Perth WA 6838
Telephone: (08) 6551 7600
Email: mail@hadsco.wa.gov.au
Please provide at least three hours’ notice if you need to cancel your appointment. This allows us to offer the appointment to another patient who may require urgent care.
Cancellations made less than three hours before the scheduled appointment, as well as missed appointments, may incur a cancellation fee.
Woodvale Park Medical Centre maintains a Privacy Policy that complies with applicable privacy legislation. Medical records and personal information are stored securely and are not left visible in areas accessible to the public.
Your information is treated as confidential and will not be released without your written consent, except where disclosure is permitted or required by law.
You can read our full Privacy Policy using the link below.
Home visits may be arranged in some circumstances. Availability and applicable fees are at the doctor’s discretion. Please contact reception to discuss your needs.
For after-hours medical assistance, please contact the Night Doctor: 1300 644 483
Are You a New Patient?
Reduce your waiting time by completing our forms before you arrive. Just print the form, fill it out and bring it with your when you come to your appointment. Alternatively, use Adobe reader to complete and email directly to us.
Telephone Consultations
Medicare rebateable telehealth (video or telephone consultations) can only be provided for patients who have an existing relationship with a GP located at Woodvale Park Medical Centre ie have had a face to face consultation in the last 12 months vs being a new patient.
The doctors located at Woodvale Park Medical Centre privately bill telehealth consultations. Bulk billing is available for children under 16 years of age and pension card holders. Reduced fees are available for concession card holders.
Medicare telehealth eligibility exceptions include:
